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Frequently asked questions

Quick answers to the things customers ask before they buy.

Frequently asked questions

How long does shipping take?

Delivery timing depends on your country. Tracking is sent by email once your order ships.

Does your jewellery tarnish?

Our everyday pieces are designed to be waterproof and tarnish-resistant.

What is your return policy?

Returns are accepted within 14 days of delivery when items are unused and in original packaging.

Do you charge surprise customs fees?

For eligible markets, duties and taxes are included so there are no surprise fees on delivery.

Does Illusive jewellery tarnish?

Our pieces are designed to be waterproof and tarnish-free for everyday styling.

When does Buy 2, Get 1 Free apply?

The offer applies automatically at checkout on eligible pieces.

When do I get the Starla Ring?

The Starla Ring unlocks automatically when your order reaches the local threshold.

Will I get tracking?

Yes. Tracking is sent by email once your order ships.